FAQS
Q. What is your refund/exchange policy?
A. NO REFUNDS. If there is an issue with your order, feel free to email. If it is an error on Rare Kollection part, we will be sure to correct it! NO EXCHANGES!
Q. What is your order processing times?
A. 1-3 BUSINESS DAYS! This excludes weekends and major holidays! If you order during a major sale, it may take more than 3-5 days for your order to process. Please be patient on receiving your order!
Q. My order says it is in transit. Where is it?
A. Once your packaged has been shipped out, it is no longer in our possession! Please direct tracking questions to USPS who is in possession of your package. We see the same tracking information that our customers see. We do not work with USPS.
Q. I received my order, and my box was damaged what do I do?
A. All priority packages come with insurance. You can call the post office and file a claim to get your money back. We are not responsible for the post office man handling our packages. We put fragile stickers and try our best to protect our products with bubble wrap. Here is the direct link to file a claim: https://www.usps.com/help/claims.htm
Q. My order says it’s being returned back to you. What does that mean/what do I do?
A. If for any reason your order is shipped back to us, we will refund the item! NOT SHIPPING! Shipping has already been paid for when we print out the label! This includes if YOU accidentally put the wrong address or was not home to receive the package !!!
Q. When do you restock products?
A. It Depends on the item, all updates are posted on my business Instagram, @rare.kollection